The Fee for each Full Study Programme includes: -
Any computer based examination entry fee is not included in the cost of the course
Exam entry fees for all modules must be paid directly to the examining body
The Fee for each Revision course includes: -
A file will be provided for any notes supplied (FSP Only). Please make sure that you bring pens, paper, a ruler and calculator with you to all courses.
Two mock examination papers will be set during the (FSP) course, these must be completed by the agreed date(s) set by the tutor.
Once we have received your registration form you will receive confirmation of course dates and venues. Please note if courses fall on Bank Holidays and/or weekends they will run.
MPES Limited reserves the right to change course dates, venues and tutors. We will of course advise you of any changes as early as possible.
Please note that it is your responsibility to register with the examining body.
All requests for cancellation or deferral of a course must be received by MPES in writing.
Deferral: Where the full amount has been paid, an enrolment can be deferred for one relevant sitting (subject to availability), provided that MPES receives written notice at least 2 weeks prior to the course commencement date.
An administration charge of £50 (inc. VAT) per course will be invoiced by MPES.
No refunds will be made and amounts paid will be carried forward accordingly. If it is necessary to purchase new course materials upon recommencement of deferred study then these will be invoiced separately.
Cancellation: Written notification must be received at least 2 weeks prior to the course commencement date. A cancellation charge of £100 per course (£50 in the case of CPD courses) will be invoiced by MPES.
Full course fees will be payable if less than two weeks notice is given and no refund will be made in such circumstances (but, in the case of CPD courses, students / delegates may attend an alternative equivalent CPD course free of charge if the cancellation is made at least four working days before the course).
Refunds are not available of any amounts paid for study materials, where the materials have been supplied to the student / delegate.
MPES reserves the right to use its discretion to determine whether to make refunds under particular exceptional circumstances.
In the event of MPES cancelling a course (eg due to insufficient numbers), we will transfer the student / delegate onto the next available course. Where this is not suitable, MPES will reimburse 100% of the course cost. Alternatively a credit will be held for use against any MPES courses.
Any refund made by MPES will be paid to the original payer.
Computer Based Examination fees are non-refundable & non-transferable.
The Office Manager is the point of contact for all complaints.
MPES student questionnaires are primarily for student feedback although they can be used to lodge a complaint, the Office Manager reviews all questionnaires.
Complaints can also be made separately to the questionnaires/feedback forms directly to the Office Manager.
Complaints can be made either verbally, written or by e-mail.
If a complaint is made a letter will be sent out to the complainant to acknowledge receipt of complaint and discuss resolution process.
Once a solution has been reached then a letter confirming the solution will be sent to the complainant discussing actions necessary for resolution.
If necessary, a further follow-up letter will be sent to the complainant to say the necessary action has been taken.
Nominations for all courses should be submitted on the appropriate registration form.
Completed registration forms may be posted, faxed or emailed to MPES.
Invoices will be raised from the information provided on the student’s / delegate’s registration form. Sponsoring employers can only be invoiced if the registration form is authorised.
It is the student’s / delegate’s responsibility to register with their examining body. All course fees exclude amounts payable to the professional body for student / delegate registration, exemptions and examination entries, which are payable by students / delegates and MPES accepts no responsibility for this.
Computer Based Examination (CBE) fees payable to MPES include exam entry fees and a handling fee charged by MPES.
Payment must be made before a student attends the course. Payment may be made by cheque or BACS (bank details available on request).
Places will not be held for courses where payment has not been made in full prior to the start date.
Joining instructions will be sent out by email to the student / delegate upon registration, unless otherwise requested.
Joining instructions will confirm course timings & venue, together with any specific requirements of the course.
If a student / delegate fails to turn up for a course, we will notify their respective manager or training manager by 11 am, where applicable.
Where mock exams are issued, students will be advised of the necessary completion deadlines. Where students fail to complete exams sponsoring employers will be informed.
Students / delegates are expected to conduct themselves at all times in a manner which demonstrates respect for MPES and its staff, fellow students / delegates and property. Any students / delegates whose conduct is deemed to be inappropriate or disruptive will be excluded from the course following a verbal then subsequent formal written warning. In these circumstances no refund will be offered.
MPES reserves the right to change course dates, venues and tutors in exceptional circumstances. MPES will of course advise students / delegates of any change as early as possible.
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